$270 Members / $295 Future Members
Unfortunately, we live in an Age of Rage, but you can make a difference and help prevent violence at your workplace by educating yourself about the risk factors of angry customers, employees, outsiders, and mentally ill citizens. Please join us for this comprehensive, full-day course to learn about warning signs of potentially dangerous people and the verbal and non-verbal behaviors of potential aggression that will help you to identify and manage angry individuals.
What you will learn:
- How to identify behavioral indicators of the potentially violent individual
- Strategies of verbal diffusion and de-escalation techniques
- Procedures to orchestrate high risk terminations
- Survival choices during active shooter incidents
- Best practices of OSHA Guidelines and the Department of Homeland Security
- Who is the potentially violent individual?
- Behavioral Warning Signs of Violence and Aggression
- Verbal and non-verbal indicators of concern
- Situational conflicts
- Violence in work / community settings
- OSHA violence prevention guidelines
- Litigation exposures after violent incidents
- Interactive exercise – assessing employee risk
- The supervisor’s role in assisting the distressed individual
- How to address situations of concern
- Fact-finding in situation of conflict
- Documenting aggressive situations
- Verbal De-escalation strategies
- “Care-Fronting” with the aggressive employee
- “Offers of Assistance” to reduce potential violence
- Personal safety / self-protection considerations in aggressive situations
- Recognizing escalating tensions
- Strategies to avoid physical confrontations
- Safety retreating from potential assault
- The ten components of a comprehensive violence prevention system
- Special Situations
- Orchestrating high risk termination
- Active shooter survival
*Interactive exercises and videos of actual violent situations will be assessed to illustrate key concepts.
Marilyn Knight, M.S.W. and Kenneth Wolf, Ph.D. have conducted Violence Prevention and Threat Assessment trainings for the United States Postal Service, General Motors, UAW, Chrysler, Eaton Corporation, Intel, Pinkerton, the United States Army, Los Alamos National Laboratory, municipalities, Fortune 500 Companies, schools, Houses of Worship, and healthcare facilities. They have been OSHA and MIOSHA consultants and have assisted organizations develop Comprehensive Workplace Violence Prevention / Threat Management Systems, Crisis Recovery Programs and Active Shooter Survival Training and Exercises.
Six (6) credits for the MI Chamber Basic or Advanced Human Resource Compliance AND Environmental Health & Safety Certification Programs.
Four and a half (4.5) HR (General) recertification credit hours for PHR, SPHR and GPHR recertification through the HR Certification Institute.
Four and a half (4.5) PDCs for the SHRM-CP or SHRM-SCP.