$170 Members / $195 Future Members
Difficult employees can negatively impact team performance and office morale and dealing with them requires a special skillset. Please join us for this half-day seminar to learn the most effective techniques for interacting with and responding to difficult people.
- Difficult Behaviors
- Consider Your Response
- Behaviors of Difficult People
- Minimize the Tension
- Action Plan
Participants will be able to:
- Discern the style of difficult behavior they are encountering.
- Recognize a response verses a reaction to the difficult people style.
- Incorporate one of the 7 types of responses to difficult people so that the situation does not escalate.
- Move the conversation to a productive discussion with outcomes that benefit both people.
- Be able to create trusting relationships verses isolation or avoidance techniques.
Ron Scott, Director of Member Engagement, The Employers’ Association. Ron works with employees to resolve personal or professional problems that could negatively influence their ability to perform. He has conducted leadership development, workplace violence, harassment, drug/alcohol awareness and a variety of HR-related trainings. Ron is certified as a Senior Professional in Human Resources (SPHR) from the HR Certification Institute.
Bob VandePol, Director of Pine Rest Christian Mental Health Services' Employee Assistance Program, helps business leaders leverage behavioral health expertise to enhance the health and productivity of their work teams. Active as a keynote speaker and author, his areas of particular interest include suicide prevention, leading mission-driven teams and facilitating individual and organizational resilience after tragedies.
Three (3) credits for the MI Chamber Basic or Advanced Human Resource Compliance AND Management and Supervision Certification Program.
Three (3) HR (General) recertification credit hours for PHR, SPHR and GPHR recertification through the HR Certification Institute.
Three (3) PDCs for the SHRM-CP or SHRM-SCP.