Education & Events

Organizations need a consistent source of training for current, newly-promoted and newly-hired supervisors and managers. Let Michigan Chamber Services lend you a hand in this proven training program, so all supervisors and managers can get the core skills needed to be better and more effective.

ATTENDEES WILL:

• Learn about the true role of a supervisor
• Note a marked improvement in effectively supervising staff
• See an increase in productivity, retention of staff and morale
• Learn from other organizations what they are doing
• Earn a Supevisor & Manager Certification

AGENDA

DAY ONE
SESSION 1: Fundamentals of Successful Supervision
(9:00 a.m. to 12:00 p.m.)

• Learn the core roles of a supervisor and manager
• Obtain techniques to monitor and develop the skills and productivity of staff
• Learn fundamental and immediately applicable communication skills that will assure understanding and reduce errors

SESSION 2: Employee Performance Development
(1:00 p.m. to 4:00 p.m.)

• Learn how to communicate what is expected of the job
• Discover ways to objectively evaluate an employee's performance
• Learn techniques on opening communication channels and influencing improvement in performance
• Understand the importance of following up and holding individuals accountable
• Tactics on how to coach employees to meet performance and behavior expectations

DAY TWO
SESSION 3: Effective Employee Discipline
(9:00 a.m. to 12:00 p.m.)

• Discover easy ways to effectively document occurrences
• Learn to determine which actions to take
• Get tips on following through to the end

Expert Presenter:

Toni Talbot is the owner of Human Resources Management Services, LLC (HRMS), a firm she began in 1995. With over 20 years of experience in Human Resources, Toni works with various companies and organizations to help them manage their employee resources.